Choosing the right moving company can make all the difference between a smooth relocation and a stressful nightmare. Whether you’re moving across town or to another state, asking the right questions before signing a contract helps avoid unexpected costs, delays, and disappointments.
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Here’s a comprehensive list of essential questions to ask a moving company to ensure you’re making a smart, informed decision.
1. Are You Licensed and Insured?
The very first question should always be about credentials. If you’re moving interstate, the company should be registered with the U.S. Department of Transportation (USDOT). Ask for their license number and verify it on the FMCSA website. Local moves may be regulated differently depending on the state, but the company should still be insured.
Why it matters: A licensed and insured company gives you legal protection if anything goes wrong—such as damaged property or lost items.
2. What Is Included in the Estimate?
Many movers offer free quotes, but what’s included can vary. Ask if the estimate is binding, non-binding, or a binding not-to-exceed quote. Make sure to clarify whether packing materials, labor, mileage, and fuel are included.
Why it matters: Hidden fees can add up fast. Getting a detailed estimate prevents surprises when you receive your final bill.
3. Can You Provide a Written Quote?
Always ask for the quote in writing. A legitimate moving company should have no problem providing this. If a company only gives verbal estimates or refuses to put things in writing, that’s a red flag.
Written quotes help ensure clarity and accountability. Make sure the written estimate includes:
- A detailed inventory list of the items to be moved
- All services to be provided (packing, disassembly, transportation, etc.)
- Pricing structure (hourly, flat-rate, or by weight)
- Additional fees, if applicable
- Pick-up and delivery dates
Why it matters: A written quote serves as your legal backup in case of disputes. It also ensures that both parties are on the same page regarding the scope of work and final cost.
4. Do You Offer In-Home or Virtual Surveys?
To provide an accurate quote, professional movers usually inspect your home and belongings—either in person or via video. Be cautious if they only ask for a list of items or offer a quote over the phone without seeing anything.
In-home or virtual surveys allow movers to:
- Assess the actual volume and weight of your items
- Identify access issues (e.g., stairs, narrow hallways, elevators)
- Spot specialty items that may require special handling
- Provide more accurate time estimates for the move
Some companies now offer convenient virtual walkthroughs via video calls, which can be just as effective if done thoroughly.
Why it matters: Visual surveys help avoid underestimations that lead to higher charges later. They also demonstrate that the company is thorough and professional in its planning.
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5. Are There Any Extra Fees I Should Know About?
Ask about extra charges for things like:
- Carrying items up or down stairs
- Moving heavy or bulky items (like pianos)
- Long carry charges (distance from truck to front door)
- Assembly/disassembly of furniture
Why it matters: These hidden fees are common and can inflate your costs by hundreds of dollars.
6. What’s Your Cancellation Policy?
Life is unpredictable. You might need to postpone or cancel your move. Understand what penalties or fees apply and how much notice is required to make changes.
Why it matters: Flexibility is important, and knowing your options in advance helps you stay in control.
7. Do You Use Your Own Employees or Hire Third Parties?
Some moving companies outsource to third-party contractors. Ask whether the team handling your move is directly employed by the company or subcontracted.
Why it matters: In-house staff are usually better trained and held to higher standards. Third-party movers can be less accountable.
8. What Type of Insurance Coverage Do You Offer?
Federal regulations require moving companies to offer two types of liability coverage:
- Released Value Protection (basic coverage): Free, but only covers 60 cents per pound per item.
- Full Value Protection: Costs extra, but covers the actual replacement or repair value.
You can also ask if they partner with third-party insurance providers for additional coverage.
Why it matters: Knowing what protection you have helps you decide whether to purchase extra insurance for valuables.
9. Can You Provide References or Reviews?
A reputable moving company should be able to provide customer testimonials or direct you to online reviews. Don’t rely solely on their website—check independent platforms like Google, Yelp, or the Better Business Bureau.
Why it matters: Real customer feedback gives insight into the company’s reliability, professionalism, and service quality.
10. How Do You Handle Claims or Disputes?
Even with the best movers, accidents happen. Ask about their process for filing damage claims or resolving issues.
Why it matters: A smooth and transparent claims process shows that the company values customer satisfaction and takes responsibility for its actions.
Final Thoughts
Your belongings are more than just boxes—they’re your memories, valuables, and essential items. Trusting someone else to move them is a big deal, so take your time, ask the right questions, and get everything in writing. A trustworthy moving company will be happy to answer these questions and make you feel confident every step of the way.
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