Virtual Specialist Chatbot

Recent improvements in Artificial Intelligence and Machine Learning has created constructive environment for investors and organizations who wish to create and develop automated chat agent which can imitate human-like behavior. There are various cases where an organization is benefitting due to implementation of a Virtual Assistant in their business. Many well-known websites feature some or the other type of automatic customer chat service, which helps customers with their issues through faster responses and precise problem solving. The Virtual Specialist Chatbot is your virtual employee who helps customers and visitors on your website 24×7. It commits high standards and Zero-errors; it reduces inquiries reaching your phone or email by learning to respond to all common service questions.

About ESDS EnlightBot

We’re closer to Artificial Intelligence & Natural Language Programming (NLP) Breakthroughs than ever before. This means that talking to a chatbot can closely become as real as talking to a human. Introducing EnlightBot – which has everything that a customer needs to build a chatbot including channel integration, dialogue flow, AI engine, integration and an easy to use bot builder UI that brings all this together. ESDS’ EnlightBot provides you with a solution that is predictable in terms of cost, ease of use, level of effort and with a rapid time to market.

ESDS’ EnlightBot is designed to support any industry; banks, Insurance, Education, Hospitality, e-commerce, Government, Healthcare, Online Services and Technical support. Smart City initiatives are rapidly increasing their technology capabilities and chatbots are playing a key role in their business. Implementing a chatbot in a business will reduce 80% phone calls and e-mails.

Key Features

  • EnlightBot is AI and Regular Dialect Handling (NLP) empowered by Neural Systems and Machine Learning.
  • ESDS’ EnlightBot can precisely distinguish the user’s intent & respond appropriately.
  • Avant-Garde experience ensures your users are engaged and are loyal to your service.
  • EnlightBot creates a context-aware conversational dialogue.
  • Dramatically improves conversational experience.

Chatbot Advantage

  • It Improves engagement across the entire customer lifecycle
  • Ability to engage with the customers in a natural and friendly manner
  • Easy to interact using a simpler user interface and interactions are possible through familiar platforms like Facebook chat through (Application Programming Interface) API.
  • Capability to outperform humans due to high speed while handling customer queries
  • Enhanced end user satisfaction due to speed of problem solving
  • Instant Return on Investment
  • Automatic reminders
  • Identifies cross selling and up selling of various products and services
  • Personalized Banking services and Assistance
  • Assists in easy KYC and customer on boarding
  • Provides various analytics reports and exhibits charts & specific insights
  • 24/7 customer Support

What exactly we provide

ESDS’ EnlightBot Virtual Assistant, is an Intelligent bot empowered with – Artificial intelligence, Natural Language Processing, Neural Networks and Machine Learning. There are mainly 2 types of bots in the market which are – Dumb Bots and AI enabled Bots. A Dumb Bot answers to only a handful of questions through pre-programmed answers preset into them. On other side, an intelligent AI Empowered Chatbot which is also known as Virtual Assistants, processes Natural Language to understand and generate the information themselves. ESDS’ EnlightBot is AI enabled and is a Level 7 chatbot which facilitates seamless API integration with enterprises subsystems for real-time customer engagement.

We provide you with an Intelligent Bot which significantly enhances the conversational experience, permitting a much more common discussion between the Bot and the end client. Rather than the end client learning a settled arrangement of watchwords that the bot will react to, a Keen Bot can comprehend the client’s aim anyway it is communicated and respond accordingly. Intelligent Bots will ensure your clients continue connecting with and returning to your service.

By using Artificial Intelligence (AI) and Natural Language Processing (NLP) powered by Neural Systems and Machine Learning, ESDS’ EnlightBot can precisely distinguish what the client is attempting to accomplish (their expectation) and react properly with data or consequences of exchanges from Programming interface associations with any of your back-end endeavor applications and data sources.

The platform makes it simple furthermore, simple to assemble and prepare Savvy Bots without the requirement for master AI aptitudes. Your bots can then be exposed through many chat and voice channels, a custom mobile app or even your website would do the trick.

Our Product is Enterprise Ready


Dialogue Management, Videos, Images, Emoticons, Voice Technology and is Designed to mimic human interactions.


Switching between Virtual and Real Agent, Business Specific Intelligence and Natural Language Understanding (NLU).

3rd Party Integration

Integration with Backend Systems, API Access, Site Search, Single-Sign-on, Ticketing Systems and Customer Communication Management (CCM) Software.

Scalability and Security

Scalable – Vertical and Horizontal, Automatic Updates.

Success Case

Recently, we bagged our first ever client for EnlightBot in the form of Government of India’s Flagship Project which focuses on boosting MSMEs & Business Enterprises with easy loan processes. SIDBI’S has adopted EnlightBot platform and has named it ‘Samriddhi’.

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